Terms & Conditions

Terms and Conditions

Fishing Rules are all available on our website www.docklowpools.com

Holiday Payments

All holidays are to be paid in full two months before arrival date – date shown on 1st page of this document.

Late payments apply – see late payments

The responsibility to pay on time is with the customer.

The two-month rule supersedes the 31st January arrangement.

So, if you are arriving in January, February or March be aware of this request

There is no “Pay on the day” arrangement

A deposit is expected minimum of £100 per property per week within seven days of the booking being made.

Deposits for roll over bookings are requested in November for a final date of deposit payment 31st January

There are no deals. It is the price as shown – all payments are banked

Prefer two transactions maximum

a deposit and a balance payment.

Please avoid more than 2 payments – we are not set up for more than 2.

All payments are subject to VAT which is included in the price

This applies to everything Docklow Pools sells – Holidays, fishing, restaurant etc.

If the customer is worried that they cannot attend, for whatever reason, please always keep Docklow Pools involved so we can plan and work together. Do not delay telling us.

Every payment is confirmed so if nothing is received do let us know.

Prices

Good news (for you!)

For 2021 holidays only – for this year only we will honor 2020 prices on most properties if the FULL balance is paid by 31st March 2021.

(Excluding Farmhouse B&B & Kingfisher cottage)

There after 2021 prices will apply.

Cancellations:

All cancellations must be notified in writing. If you cancel your holiday more than 2 months before it is due to start, then your deposit & monies paid will be forfeit. If you cancel less than 2 months before the holiday, then the full balance remains due and is not refundable.

General

The customer, Kim Tonks should raise any concerns or problems immediately to Docklow Pools.

Delayed communication may result in us being unable to help.

7 Day cancellation notice

o Kim Tonks has a 7-day cancellation period from the date of the first payment received should they change their mind.

Monies will be returned in full if cancelled within 7 days of payment.

After the 7-day cooling off period then no monies can be refunded.

Please do not book a holiday unless you are 100% sure you can attend

Customers should ensure dates requested work.

Customers should always consider their wellbeing and their parties health before entering a financial contract like booking a holiday.

If a holiday is cancelled because of known ill health, and this leaves Docklow Pools out of pocket, that cannot be fair.

Docklow Pools recommends all guests to take travel insurance

The customer must take responsibility when booking a holiday in a Pandemic.

All customers need to consider the worst-case scenario for a cancellation – death, injury, pandemic, illness, finances, and health.

Docklow Pools suggests strongly that customers consider their financial impact of cancelling a holiday through no fault of Docklow Pools, where no refund will take place.

Ø Holidays cancelled less than two months before arrival will still be charged full rate if the holiday is not sold.

Docklow Pools recommends that all guests advise us immediately if they cannot attend so we can assist and are fully aware of how it effects both yourself and Docklow Pools

We want to help if we can

Should one member of a group cancel their share – the booking is still expected in full.

Holidays are sold per cottage not per person.

All Payments are non-refundable in all circumstances after the 7-day cooling off period. However:

Docklow Pools will always try and help rebook a holiday if ample time is given so both guests and Docklow Pools do not lose out. There is no guarantee this will happen.

If a holiday is moved to a later date because of exceptional circumstance, the new date must be before 1st April the following year. 1st April is cutoff date (subject to availability)

This is subject to an admin/arrangement charge of £50

There are no “provisional bookings” – it is either booked and a deposit is paid to secure or it is not booked.

Should a member of Kim Tonks’s party be unable to attend the full financial commitment made by Kim Tonks will still be expected.

We reserve the right to enter our property at any time to undertake essential maintenance or for inspection purposes.

Cancellation Information - because of a lock down & or COVID 19

National Lock down

We will again support all customers like we did in spring/summer 2020.

We will offer the choice to refund or move the monies to a later date

Local Lock down

Docklow Pools locking down

§ We will contact you immediately.

§ Monies will be offered to be refunded or moved to a later date

Your local area locking down

§ Ultimately, we will try and help and move genuine arrangements to a later date

§ Monies will not be refunded

§ If Docklow is open and your area is not

General

The customer, Kim Tonks should raise any concerns or problems immediately to Docklow Pools.

Delayed communication may result in us being unable to help.

All customers need to consider the worst-case scenario for a cancellation – death, injury, pandemic, illness, finances, and health.

All customers have a 7 Day cancellation notice should you change your mind

The customer must take responsibility when booking a holiday in a Pandemic.

There is a chance the holiday may be cancelled through no fault of Docklow Pools

COVID 19 has been known to the UK since February 2020, so this is not something new.

Customers must make their own decisions if they should attend.

Catching COVID19 or showing symptoms

If a customer has COVID-19 – then we will support them.

No monies will be lost if you are unable to attend at late notice

We will reschedule to a time you are able to attend.

If you are showing symptoms you should not travel

Late Payments

Late payments:

are subject to a fee to cover administration chasing outstanding balance

are bad news to Docklow Pools. It puts us in an uncomfortable situation and in the most cases are totally avoidable

Holidays to be paid in full at least 2 months before arrival

If payment is late and not been advised to Docklow then the charge is £50 per phone per property per week.

New Holiday bookings

Deposit required within 7 days of booking

§ If nothing forth coming holiday will be removed.

§ There will be no acknowledgement of cancellation.

Rolled over requests from previous year

Written to remind by Docklow Pools in November – deposit last date is 31st December 2021

If nothing received the holiday again will be cancelled

Courtesy

If the holiday is not required, do the right thing, and tell us.

Fishing payments

Suggest paid in advance

Fishing payments made in advance will benefit from the prepaid rate

If purchased upon arrival, see welcome team not with the tackle shop

Fishing Costs

Everyone pays for fishing –

there is no free fishing.

Holidays

Weekly holiday customers not included – as it works out cheaper

Short breaks – includes single rod fishing. Does not include the Major Bill lake

Please pay all fishing before arriving unless you intend fishing matches, joining the membership or want to buy day tickets

The Major Bill lake is only available to prepaid weekly ticket only

Fishing continues to be if paid before arrival with either deposit or balance payment:

Prepaid fishing:

§ £30 for a weekly single rod permit

§ £40 for a weekly double rod permit (Non-Major Bill)

§ £50 for a weekly Major Bill Ticket (covers everything with 2 rods)

Fishing paid at arrival

§ £35 for a weekly single rod permit

§ £45 for a weekly double rod permit (Non-Major Bill)

§ £70 for a weekly Major Bill Ticket – not guaranteed to be available- (covers everything with 2 rods)

Day tickets are £6 a day and cover day ticket pools only.

What ticket shall I buy?

If you – DON’T fish open matches, then get a weekly ticket (you can still fish the residents match)

If you – ONLY fish matches just pay match fees

If you – want to do a bit of both, pay the daily entry of the match you want to fish then get a day ticket from the shop on the day you wish to pleasure fish

Payment Methods

We work to two transactions (maximum) to pay a bill

A Deposit & then a balance payment

You’re welcome to pay in one hit

No multiple payments

Online Banking

We would be very grateful if you can pay this method please. We do not expect people to go to the bank. Merely use home internet banking.

Ensure you have the new bank account number (not the old)

Worth dropping us an email so we can keep an eye out for it.

Ensure you always put the ref on the transaction

§ Sort Code 20-39-64

§ Account Number 23042561

Traditional Cheques

Payable to “Docklow Pools Ltd”

Debit cards

Office hours apply

Credit Cards - We no longer accept credit cards for holiday payments

§ Credit card payments slipping through the net will incur a charge of £10 to cover the costs implied to us by our card pdq provider.

Confirmation of transactions

All payments are confirmed in writing.

Email preferred because of post issues.

If you do not receive a confirmation of payment within 7 days of paying do get in touch.

Docklow Pools is subject to the Royal Mail reliability if address and post code is correct.

Our postage cost is nearly £10,000 per annum, so for you not to receive anything is costly and frustrating for us too. Prefer an email as it is easy to show when it has been sent.

Holidays Transferred from a previous date

Terms & Conditions

Holidays moved from 2020 lock down period between 27th March & July 3rd 2020

§ If paid in full - will have the same terms and conditions as 2020

§ If a deposit only paid or a balance remains – the 2021 T&Cs apply

Prices

If a 2020 holiday was paid in full – there is nothing further to pay

If a 2020 holiday was part paid, the customer should be aware that 2021 prices will apply unless they take advantage of the early bird option.

§ The monies may have moved to another date, but the tariff has not.

Credit Notes

Any credit notes issued by Docklow Pools, need to be explained how the customer would like them spent.

Docklow will only add a credit note to an account only if the customer asks us to.

Terms & Conditions - General

A contract between you and Docklow Pools will come into existence when payment is received, and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

General

Docklow Pools accommodation is for adults only.

§ Which in definition means guests of 18 years +.

§ (Under 18’s anglers are welcome to fish with an adult on a day ticket basis but cannot stay as a resident).

§ No children under 18 years old are allowed in the cottages.

Maximum party size is 6 guests

§ We do not offer big groups regardless of how separate bookings there are.

§ Docklow is a quiet peaceful place. We like to keep it that way

§ Two social groups booked in separate names can still be one party playing games to gain entry.

§ Maximum party size is 6 in total.

We do not accept liability for any damage/injury or loss to any person of your party or any vehicle or possessions unless it is proven in court that we are responsible

Thieves will be prosecuted, and the Police involved

Weekly holidays are Saturday to Saturday – 7 days

Any other arrangement is priced under our short break scheme

Docklow Pools reserves the right to refuse a booking

Named Guest

The named guest on the paperwork is responsible for:

§ The conduct of their party

§ Sharing paperwork including fishing rules with all party before arrival

§ Any debt or damage caused by their party

§ Outstanding accounts

§ Bad debts or unnecessary damage will be followed through by our solicitor

Short Breaks are:

Minimum 3 nights – usually from April to Mid-October

Available on 10 properties only as stated from April to October

Minimum 2 nights’ options on limited properties usually from Mid-October to Mid-March

Maximum party six of 6 people

Even if split into other bookings we work to no more than 6 people

If it transpires groups of more than 6 people have booked falsely and mislead Docklow Pools, the holidays will be cancelled, and no monies refunded.

§ 6 is the limit regardless of how many separate bookings are made.

§ We are not a “large” group venue

All Male parties can stay in :

The self-catering fisherman lodges (weekly only)

Farmhouse bed & breakfast (weekly only)

A selection of two or three-bedroom traditional cottages (short break & weekly options available).

Fishing Responsibilities (see Rules section):

o We ask all anglers to read the up to date rules

It is forbidden to use ground-bait or barbed hooks – We will ask anglers to pack up and leave if caught using

Rules are in place to keep us a happy, clean business protecting our stock as it protects us.

Day ticket covers Mickey Mouse, Moby Dick & Figures of Eight lakes only.

A membership scheme is available to regular visitors

Property Care

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house

All fishing tackle and bait must be kept in the tackle lock ups.

Fishing bait & equipment must not be kept in the cottages including fridges under any circumstances

There is a strict no smoking policy in all properties.

Do not tamper with the smoke/heat alarms. We reserve the right to make a charge if this policy is ignored

All damage or breakages caused by a guest will be charged

Excessive cleaning which has been caused by guests leaving a property in a standard other than they found may be charged

We may check the property during the stay.

Please remove shoes before entering the house.

No pets on the beds

Please make sure you switch off lights, heating, or any electrical appliances when you go out.

No compensation will be given for any temporary interruption of electric, gas, water, access, or tv service.

All inventory must remain in the property and not to taken to another property

Property Departure expectations

We expect guests to clean property before departing

Do not leave washing up

Return keys

Dispose of all rubbish and empty fridges

Vehicle damage

Cars are parked at owners’ risk. CCTV is in operation around the farm

General

Not big fans of BBQs – they encourage gatherings and noise in our experience. We allow one BBQ a week

Behavior

We ask all guests and residence to refrain from bad language across & around the pools.

Also, in public areas such as the bar & restaurant. We want people to have a good enjoyable time without spoiling it for others

Banned – ban applies for life

Do not come back… Never to be seen at Docklow again

1 person in a party falls foul of the following, everyone goes.

§ Poor behavior including noise after hours etc.

§ Money – not pay bills or trying to catch us out. Dishonesty.

§ Poor relations – Moaning, Negative Social Media comments, causing trouble, high maintenance

§ Cottage damage or excessive cleaning – tackle or bait in cottage. Smoking in cottage.

§ Poor fishing standards – barbed hooks, fish mistreatment, no landing net, leaving rods unattended etc.

§ Litter



Fishing Information

Matches

Many of our guests come to “pleasure” fish and we`ll never really move away from that –

we are not a big match venue but have one match a day to appease match and non-match anglers.

For non-match anglers, this means more space on the remaining lakes.

All matches are organized by shop - Docklow Tackle – if you want to fish a match call the shop to book in, in advance.

Any used for a match will be rested for the rest of the day after the match has been finished.

All matches booked in advance these days. Telephone 01568760 544 mornings only

From April to Mid-October they are:

  1. Saturday – OPEN match – Likely Match & Jack
  2. Sunday – OPEN match – Likely Match & Jack
  3. Monday – Residents only Knock Up To be confirmed
  4. Tuesday – Always Match lake for residents
  5. Wednesday – OPEN match to be confirmed
  6. Thursday – OPEN match. Always Farmer Jack

Please note - There are no Private Knock Ups (Finished in 2016) –

Due to coronavirus restrictions, private matches will be discouraged, BUT if you do still want a knock up there will be rules which will need adhering to, to limit contact and conform to coronavirus restrictions:

  1. You will need to bring your own weighing equipment.
  2. You will need to inform the shop of your intention to hold a private match 24 hours in advance. And paid net fees.
  3. Weekly permits or memberships do not cover knock ups
  4. Pegs will be reserved on a venue chosen by the fishery.
  5. Matches must be no more than 5 hours and fished 11-4pm
  6. You cannot hold a knock up on the same day the fishery is running an organised match.

Membership Scheme

A Membership scheme is recommended if you are a regular visitor.

It starts at just £70 for the year. (Over 65’s is just £50 per season.)

Renewal date is up until April annually. Concessions available for seniors, Partners etc.

If you are coming more than a week makes sense – ask for details

Covers all lakes except Major Bill

Membership is dealt with by the shop – do not pay in advance for membership

Ø

General Rules – All Lakes

Thieves will be prosecuted – all fish must be returned to the lake they were caught immediately

Regardless of Nationality all anglers are expected to read the rules BEFORE fishing.

Responsibility of all anglers to abide by the rules

No night fishing (Except Major Bill)– All anglers to pack up an hour before dark

Litter louts will be banned. Please leave facility clean and tidy. Dust bins behind tackle shop

Keep Docklow quiet and peaceful – no shouting or swearing across the lake. Radios on low

Cars must always be left on the car park.

No cars to be taken around the lakes


Fishing Rules Specifics - Call 01568760544 for clarity

Rules are written by Simon Bozward. Questions call him on 01568760544

All lakes

No keep Nets (apart from matches)

Barbless hooks only

No elasticated feeders or fixed rigs

Surface fishing with a pole or “zig rig” only

Fishery Feed pellets only

You can use your own hook pellet

No cat meat, Ground Bait (includes method mix), Nuts or Paste

All anglers must have a landing net (land all fish 4” with it) and an applicable EA License


Major Bill Rules – Call 01568760544 for clarity

Major Bill for residents starts Monday morning at 8am and ends Friday at 5pm

Private lake for Major Bill members & residents who have bought a weekly ticket only.

7-acre Lake. 16 Pegs available –

Residents must pay their £50 before arrival to guarantee a peg

No match tackle i.e. poles, match rods etc. Or air guns


Barbless hooks only

No Nuts

No fixed rigs.

No use of sacks or nets to retain fish

No leaving during darkness


Fluro-carbon, mono or coated hook lengths only

Bivvies’ should be attended. No reserving pegs.

No live baiting or removal of any fish.

Any Pellet allowed on the Major Bill.

Minimum 42” landing net without exception because of the size of the fish

Unhooking mats – Must be large enough to deal with big Catfish, and preferably of the poly ball variety.

Maximum of 3 rods total.

Tackle Shop Tel: 01568760544.

Be aware of Seasonal opening.

In season Opening times from 8am daily. (Saturday to 4pm).

Winter opening times vary

Shop organises Matches and Opens. Fresh bait is available every day. Ask for details.

As the shop supplies, other local waters there maybe items stocked that cannot be used at Docklow.

Please be aware this is a separate business to Docklow Pools run by Simon Bozward

River stretches

Non-day ticket or matches – River members or weekly permit residents only

Please call shop to book in, so we can work in harmony with the local farmers

Need to book in at least a day before

No litter or leaving gates open or inconsiderate parking

Directions & parking pass given out at arrival. Deliberately kept private

Suitable for abled bodied individuals.


Wye is at Rotherwas Chapel (HR2 6LD) & Lulham (HR2 9JP)

Teme is at Tenbury Wells (WR15 8NH)

Lugg is at Bodenham (HR1 3JZ)

Broadwas Teme is WR6 5NE

Lakes & Rivers

All lakes are manmade. Average 3 to 5 feet deep. Clay bottom.

  1. Farmer Jack

    1. 45 pegs. Used for matches at the weekend and on a Thursday.
    2. Best for carp & some silvers
    3. Good access – own car park

  1. Figure of Eight

    1. Relatively small lake.
    2. No matches. Day Ticket pool for everyone
    3. Great for all sorts including silvers and carp
    4. Own car park – good access
    5. Available Day Ticket too

  1. Major Bill
    1. 16 pegs but 7 acres.
    2. Private for weekly tickets only & small membership
    3. Cats go 70lb+. Grass to 30lb. Some carp over 30lb but mostly doubles and some twenties
    4. Predominately a catfish lake with plenty of double figured carp
    5. Weekly residents’ tickets only + small syndicate members
  1. Match Pool

    1. Most popular lake here.
    2. 30 pegs.
    3. A machine of a water. Catching in all weathers
    4. Lots of double figure carp.
    5. Own car park – good access – right by log cabins
    6. Tuesday residents match and most weekends
    7. Residents & Members only

  1. Mickey Mouse

    1. 30 pegs oldest and most beautiful lake, been around since 1972.
    2. Stocked with everything.
    3. Spring fed water – great for mixed bag
    4. Good access
    5. Available for Day tickets too

  1. Moby Dick
    1. Original doubles lake. Like the Mickey Mouse
    2. 30 pegs.
    3. Carp to 20lb but heavily stocked with quality silvers
    4. Own car park and good access
  1. Railway Lake
    1. Used for caravan residents and guests staying “Streamside, Lily Pond, Waters Edge, Waters Side” only
    2. Full of Tench and mixed bag
  1. River Lugg
    1. New addition to 2016.
    2. Ideal for grayling style fishing. Private stretch
    3. Trotting style wader fishing
  1. River Teme
    1. Tenbury Wells - Speight Wild River. Two-mile stretch. Lots of pegs but can be tricky to get to. Good parking. Barbel, chub and grayling
    2. New for 2016 – Broadwas, Worcestershire – brilliant access and fishing for Barbel & chub. We own the field so good access although some steps to get to riverbank
  1. River Wye
    1. Two stretches at Lulham & Rotherwas

i. Rotherwas

1. Best stretch of Wye for miles! – 2-mile stretch.

2. Own car parking – 5-minute walk

3. Brilliant piking, barbell, chub, big bream even carp options

ii. Lulham

1. Park by river side

2. Has 8 pegs – 4 easy – 4 hard

3. Slow flow but full of Barbel

  1. Snake/Canal
    1. Designed with pole anglers at maximum 13 meters in mind
    2. Fabulous access.
    3. Drop your kit off behind you – park up
    4. Had a lot of winter work including restocked.
  1. Bridge Pool

    1. Small lake as an extension to snake
    2. Full of mixed fishing.
    3. Good access

  1. Stock Pool
    1. Originally this was a stock lake in 1980.
    2. Heavily stocked with F1s & Ide but a few surprise lumps are about
    3. Own car park
  1. Tench Pool

    1. Tench mostly stocked from 2lb to 7lb (few rogue perch about).
    2. Hard going but rewards are there to be had
    3. Great access – own car park
    4. 8 pegs
    5. Bites are precise

Pets - New 2020 rules involve payment of dogs, and breeds allowed

The £30 weekly dog fee is now included in to the weekly & short break price

An annual £100 dog owner ticket is available for regular visitors – max 2 dogs

Eight specific properties which we allow dogs into:

Clover, Bramble, Snowdrop, Mistletoe, Primrose, Honeysuckle, Severn & Teme

Docklow Pools does not allow “yappy” animals – dogs that bark or yap consistently which would disturb another guest. Please do not bring a yappy dog.

We regret that the following breeds are no longer allowed at Docklow Pools:

Pit Bull — American Staffordshire Terrier , American Pit Bull Terrier , Staffordshire Bull Terrier and American Bully .

Doberman Pinscher

Rottweiler

Owners unsure please check before attending

Docklow Pools reserve the right to suspend or cancel a holiday if one of these breeds attends.

Dogs must be kept on a lead always – no exceptions. Please think of others on holiday.

Friendly quiet dogs can enter the bar & coffee shop but not the restaurant.

Pet properties are for dogs only – no other animals or birds allowed

Pets should not go into the bedrooms. Keep animals clear of the beds please

Bed & Breakfast customers

Breakfast from 8am every morning – Give to 8.15am ish to get organized

Every morning until midday

Except Sunday morning which is 8am to 9am

Complimentary breakfast includes these arrangements only:

Full English or Small English or, sandwich, beans on toast


Toast

Cereals

Tea & coffee

Orange juice


Variances of breakfast not included in bed & breakfast price and will be charged.

E.g. Eggs benedict. Pancakes.

Fisherman’s Arms - Restaurant & Bar

April to October

In season, the Fisherman’s Arms is open daily:

§ Mornings, every lunch times and evenings

§ Seven Days a week

§ Opening times are 8am through to 2pm and evening from 5pm. Saturday all day

§ Food is available until 9pm.

We are:

A quality pub serving homemade food.

§ Menus can be found on our website before your visit

We are not a fast-food business

Five-star Hygiene rating

We have a great reputation shared with locals and residents

We will never turn you away, but be prepared to wait if you do not book a table

Sunday is a fantastic all-day carvery

WIFI is available free of charge in the bar & restaurant area.

There is no other WIFI on site

Out of season opening Restaurant openings:

Thursday, Friday & Saturday evenings, and Sunday lunch time unless otherwise advised

Please make team aware of any food allergies if necessary

What do you need to bring?

NRA fishing license

is a sensible thing to start with, as occasionally water bailiffs do walk our waters.

Docklow does have our bailiff checking hooks and baits etc.

We supply

bed linen

We do not supply

Hand, bath & tea towels.

We do not supply towels or bathmats (considered a slip hazard)

Towels supplied in Farmhouse Bed & Breakfast only

We MAY ask you to bring your own bedding and pots/pans just like 2020, as precaution to COVID. We will advise.

Tackle sheds and Lock Ups

All properties have a tackle shed (including the farmhouse bed & breakfast)

No tackle and bait to enter any cottages, lodges, apartments, or rooms. Lock ups are provided for a reason.

There are no bait fridges in the lock up, yet fresh bait is sold in the shop daily in the summer.

Guests supply their own pad locks. A list of padlock properties below

Property left in a lock is left at the customers risk – including damage caused by vermin

Gas & Electric

Gas

Non-Chargeable – 1st April to 14th September

Chargeable – 15th September to 31st March

Electric

Non chargeable – 1st April to 1st October

Chargeable - 1st October to 31st March

Car charging or other electric vehicles

Free electric covers cottages usage only

§ Does Not include charging Electric Cars or vehicles

§ Talk to us first in that instance and we can charge accordingly

Electric

£1-coin meters apply to Traditional style cottages not Premier

If applicable a meter is still operated by a £1-coin meter (new style)

A list of cottages with meters is shown under individual cottage information

New for 2020 - Recycling & Waste disposal

This is very important to us. We now recycle glass, food, paper & plastic

Plastic, tin, glass, and paper is to be separated by the customer. That includes fishing litter

The old system of one bag for everything has now finished

Food needs to be placed in the biodegradable bags provided.

Dog poo is to be disposed in to the red “Dog poo” bins within a sealed bag.

We cannot dispose of Old fishing equipment or BBQs or anything unrelated to Docklow Pools

customers will need to take those items home or take to the local tip in Leominster.

If you leave it here, we will charge you for disposal

Risk Assessments

Any guests stay at Docklow Pools at their own risk

Falls & Trips

Wet or damp surfaces including fishing banks are your own risk

The Fisherman’s Arms

It can be dark when leaving at night. Customers responsibility is lighting is not adequate for their needs.

There are stone steps at the front of the building, and an alternative exit is available without steps at the rear

Cottages can have slippery floors

We do not provide bathmats as they are a slip hazard

Shower trays are standard – customers need to be aware

Arrival & Departure - (Change for 2020)

In Season (April to October) Saturday arrivals:

Official arrival time is Midday to 4pm

Please do not check in until at least 11am allowing guests time to check out properly.

All guests are welcome to come early on the day of arrival, fish or relax in the bar & restaurant.

A member of our team will be more than happy to make you a tea and coffee whilst you are waiting in our coffee shop

Our housekeeping/cleaning team start at 8am with the intention of completing the task by 2 pm.

We aim to have your holiday started as soon as possible so as a guide looking at between midday and 2pm.

Check in, is in the Coffee shop.

Please do not take the key without a staff member in coffee shop agreeing first.

Late arrivals, Sunday & Bank Holiday Monday arrivals

We do not have an arrangement to consider Sunday or Bank holiday Monday arrivals

We can work to the next available working day as the earliest alternative

Arriving after 3pm are difficult for us.

Option to leave key with bar team in opening hours is available

If you are going to be late (after 3pm) kindly let us know and we will decide to save you rushing.

Mid-week arrivals:

We will arrange with you to collect the key and necessary information.

Office is open 9am to 3pm Monday to Friday.

Out of season

Arrivals will be confirmed together when booking is made

Departures

Departure by 10am

Dispose of any rubbish, clean up and leave property in a fine condition.

Report and pay for any damages.

Because cleaning will take longer, we ask you to ensure you hand the property back in the same condition as you received it.

No washing up to be left

Bins emptied – dustbin compound behind shop.

Standard cleanliness & courtesy.

Extra cleaning will be charged this year.

Key in the post box outside the office – lift the lid. It is the post box nearest the door.

Quick Questions other than fishing….

Dogs – can I take my dog in the pub? Yes, in the pub, no to the restaurant.

Fridges – Does the fridge have a freezer? No, because cottages are not used every day, freezers, even fridges with freezer compartments can unreliable

Do you have Sky tv? – No sorry. It is a cost issue, but Docklow & Fisherman’s arms bar is about quiet times.

Shop – Do you have an onsite shop? How far away is the local town? – there is no food shop on site. Leominster is 4 miles away and has 3 supermarkets amongst lots of independent shops

WIFI – Is there WIF in the properties? - Bar offers free WIFI, so farmhouse residents have WIFI

Dishwashers - Not in all properties - Only found in – Waters Edge, Waters Side & Streamside

Washing Machines - Only found in – Mr Crabtree’s & Wind in the Willows cottages

If I can help in any way please don’t hesitate to contact me either via email, info@docklowpools.com or office hours on Tel:01568760256

Find us on for both Docklow Pools and the Fisherman’s Arms. Facebook also.

Key Property Information

Traditional Properties

One Bedroom Cottages


Cosy, Willow, Mill & Appletree cottages - Our smallest, oldest, and cheapest properties. All have Baths. No showers. Heating through gas fire. Hot water on old style emersion. £1-coin meter. Lock up by key provided. (Appletree bring a padlock)


One Bedroom bungalow

Hillside - Bath. £1-coin meter.

One Bedroom Apartments

o Swan Drift & Mallards Nest – Ground floor. 1 bedroom. £1-coin meter. Shower

Heron Heights & Pheasant Roost – 1st Floor. 1 bedroom. £1-coin meter. Shower

Two Bedroom Cottages

Stable – Shower - £1-coin meter. Bring Padlock for store

Swallows Nest - £1-coin meter.

Kingfisher cottage - £1-coin meter. Bath. Two bedrooms (1x double + 1x single)

Two Bedroom Bungalows

Foalyard Bungalow – Shower. Two bedrooms. 1x double + 1x twin. Max 2 gents. 1 x bathroom

Jim’s Retreat bungalow - Two bedrooms. Max 2 gents. 1 x bathroom

Gable End bungalow - Two bedrooms. 1x double + 1x twin. Max 2 gents. 1 x bathroom

Two Bedroom apartments

Treetops 1st floor apartment - Two bedrooms. 1x bathroom + 1x En suite. £1 coin meter

Three Bedroom Cottage

Dovecote cottage - Bring Padlock for store

Three Bedroom bungalow

Pigsty’s bungalow - Shower. £1-coin meter

Valley View - Shower. £1-coin meter. Couples only

Premier Properties

One Bedroom Cottages

ü Mr. Crabtree’s cottage & Wind in the Willows cottage - 1 king size bedrooms. En-suite.

One Bedroom Log Cabins

ü Waters Side, Streamside & Waters Edge - 1 king size bedrooms. En-suite. Private fishing peg.

ü Anglers Rest, Arrow & Whistle Stop - 1 king size bedrooms. En-suite

ü Dippers Bridge – Bath. 1 king size bedrooms.

Two Bedroom Log Cabins

ü Lily Pond – 2 king size bedrooms. Both en suite. Private fishing peg.

ü Wye Lodge - 2 king size bedrooms. Both en suite.

ü Bullrush & Stepping Stones lodge - 2 bedrooms. Two bathrooms (1x en suite)

ü Brookside – 2 bedrooms (1x 4 poster bed). One bathroom (1x en suite)

Two Bedroom Apartments

Gone Fishing apartment – 2 bedrooms en-suite.

Two Bedroom Bungalow

Juniper Cottage – Two bedroom. One bathroom

Bed & Breakfast

Farmhouse Rooms

ü Room 1 & 2 – Shower. Twin room. Bring Padlock for store

ü Room 3 & 4 Shower. Three single beds. Bring Padlock for store

ü Room 5 - Shower. Three single beds. Room above bar. Bring Padlock for store

Disabled Lodges

ü Dairy lodge & Sheep Pen Lodge - Shower. Twin room. Bring Padlock for store. £1-coin meter

Pet Friendly Properties

Premier Log Cabins

ü Teme lodge1 x King size bed. Shower. Carpet.

ü Severn Lodge - 1 x King size bed. Shower. Wooden floor

Open Plan 1 bed lodges

ü Primrose - 1 x King size bed. Shower.

ü Mistletoe - 1 x King size bed. Shower.

Two Bedroom Bungalows

ü Honeysuckle Bungalow – 1x double + 1 x twin – Max 2 gents. £1-coin meter

ü Bramble Bungalow – 2 bedrooms. Couples only.

Twin Bed fishermen Lodges

ü Snowdrop - Shower. Twin room.

ü Clover- Shower. Twin room.

Fishermen Lodges

Ash, Beech, Elm, Holly, Oak & Sycamore - Shower. Twin beds. Self-catering lodges

How to get here (Ignore your Sat Nav when you ½ mile away.)

Just a quick note if you have never visited Docklow before. Our Post Code for a Sat is HR6 0RU, but on some GPS system it takes you to a local farm.

We are between Leominster & Bromyard on the A44. Look for anything fishing related:


Docklow Pools. West End Farm. Fisherman’s Arms. Docklow Tackle


Coming from the M5 at Worcester:

v Off at Junction 7, and immediately pick up A44 to Leominster.

v We are approx. 27 miles from M5. Travel through Bromyard aiming for Leominster, pass "Barnaby Arms" at Bredenbury (only 3 miles away) and follow onto Docklow Village. Docklow Manor on left, Kings Head on the right, keep going but start to look on the right side of the road.

v As you start to drop down the incline a blue sign saying, "Fisherman’s Arms" and "Docklow Pools" should be seen. If you reach the bottom of the hill you have gone too far!

Coming from Leominster:

v We are 4 miles from the by-pass roundabout.

v Head to Worcester on A44.

v Follow road until pass a country housing estate at the bottom of the hill, and the road starts to climb a hill. At the top you will enter a 50-mph zone start looking left, and there you will see a blue sign saying, "Fisherman’s Arms" and "Docklow Pools".

v If you pass it by mistake and reach the Kings Head you have gone too far!

Have a safe journey

COVID 19 – Important to note

In 2020 we worked to specific measures as below to combat the spread of COVID 19

2021 we expect to be working to similar if not all measures again. They worked well and kept us safe whilst having fun and enjoyable holidays.

We will publish specific actions about your holiday before you arrive. As a framework these are some of the expectations we may have to manage and work to.

  • Your Cottage

Cottage equipment

§ Encouraged to bring your own – encourage is key word.

Bedding

§ We will provide bedding as before – but you may wish to use your own instead.

§ If so just let us know and we will keep the beds clear and let you know sizes to bring

· Arrivals/Checking in/Meet and greeting

Keys will be left in the door of your property from 3pm in summer. Earlier in winter.

· Cottages with more than two households attending

Cottages like Dovecote, Valley View & Pigsty’s may have more than two households attending.

Bed & breakfast rooms of 3 guests in one room may have more than two households sharing

You may need a 2nd or 3rd cottage. Be aware of this before booking a 3-bedroom place.

The extra cottage will be charged as any new booking. It will not be free.

  • The Fisherman’s Arms

We will collect everyone’s name & their contact phone number in your cottage for track and trace

Our plan is to do food and drink – day times and evenings

Table Service - All drinks and Food will be table served.

  • Before you come - Signs of virus

Anyone showing symptoms before your holiday – you should not travel and jeopardise yourself or others.

Do not worry about your holiday. Contact us before arrival. We will sort it out together.

Docklow Pools have the right to refuse entry should any show symptoms of coronavirus before arriving.

Customers must not travel is they show any symptoms.

  • Washing hands

My staff are instructed to wash their hands at least once every 15 minutes

All customers to wash their hands regularly

· We have a risk assessment in place and a plan of action

  • Customer Behaviour

Anyone acting irresponsibly and neglecting the rules deliberately will be asked to leave.

If you cannot work to the Docklow Pools rules of COVID then please don’t come. Helps us both

  • Social Distancing

We must observe strict social distancing – that is 2 meters apart from one another.

In places it is talked of one meter plus – but overall, everyone must be sensible and keep their distance

The shop, pub (if open) office, and public area we ask for 1+ meter as much as possible.

  • Masks & Sanitizer

Bring your own mask and sanitiser

Rules in 2020 was you must wear a mask in the pub – take it off when sat down

Docklow Pools Map

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