Terms & Conditions

A contract between you and Docklow Pools will come into existence when payment is received, and a booking confirmation is issued showing the confirmed holiday dates. 

 

The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. 

 

Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking with any financial consequence being picked up by the you the customer.

 

  • General
    • Docklow Pools accommodation is for adults only.
      • Which in definition means guests of 18 years +.
      • (Under 18’s anglers are welcome to fish with an adult on a day ticket basis but cannot stay as a resident).
      • No children under 18 years old are allowed in the cottages.
    • Maximum party size is 6 guests
      • We do not offer big groups regardless of how separate bookings there are.
      • Docklow is a quiet peaceful place. We like to keep it that way
      • Two social groups booked in separate names can still be one party playing games to gain entry. 
      • Maximum party size is 6 in total. 
    • We do not accept liability for any damage/injury or loss to any person of your party or any vehicle or possessions unless it is proven in court that we are responsible
    • Thieves will be prosecuted, and the Police involved
    • Weekly holidays are Saturday to Saturday – 7 days
    • Any other arrangement is priced under our short break scheme
    • Docklow Pools reserves the right to refuse a booking
  • Named Guest
    • The named guest on the paperwork is responsible for:
      • The conduct of their party
      • Sharing paperwork including fishing rules with all party before arrival
      • Any debt or damage caused by their party
      • Outstanding accounts
      • Bad debts or unnecessary damage will be followed through by our solicitor
  • Short Breaks are:
    • Minimum 3 nights – usually from April to Mid-October
    • Available on specific properties only as stated from April to October
    • Two short break options
      • Weekend – Friday, Saturday & Sunday
      • Mid-week – Monday, Tuesday, Wednesday & Thursday
  • Maximum party six of 6 people
    • Even if split into other bookings we work to no more than 6 people
    • If it transpires groups of more than 6 people have booked falsely and mislead Docklow Pools, the holidays will be cancelled, and no monies refunded. 
      • Plus, won’t be coming back
      • 6 is the limit regardless of how many separate bookings are made.
      • We are not a “large” group venue
  • All Male parties can stay in:
    • The self-catering fisherman lodges (weekly only)
    • Farmhouse bed & breakfast (weekly only)
    • A selection of one, two or three-bedroom cottages (short break & weekly options available).
    • We keep specific properties just for couples and ladies to ensure Docklow Pools has the right balance of people on site.
  • Fishing Responsibilities (see Rules section):
    • We ask all anglers to read the up-to-date rules
    • It is forbidden to use ground-bait or barbed hooks – We will ask anglers to pack up and leave if caught using
    • Rules are in place to keep us a happy, clean business protecting our stock as it protects us.
    • Day ticket covers Mickey Mouse, Moby Dick & Figures of Eight lakes only.
    • A membership scheme is available to regular visitors
  • Property Care
    • Our Home
      • This property is privately owned and is our home. 
      • We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house
      • All damage or breakages caused by a guest will be charged
      • Excessive cleaning which has been caused by guests leaving a property in a standard other than they found may be charged
      • We may check the property during the stay.
      • Please remove shoes before entering the house.
    • Fishing Tackle in Properties
      • Completely forbidden
      • All fishing tackle and bait must be kept in the tackle lock ups.
      • Strictly no Fishing bait to be kept in the cottages including fridges.
    • Smoking
      • There is a strict no smoking policy in all properties.
      • Do not tamper with the smoke/heat alarms. 
      • We reserve the right to make a charge if this policy is ignored
    • Pets
      • No pets on the beds 
    • General
      • Please make sure you switch off lights, heating, or any electrical appliances when you go out.
      • No compensation will be given for any temporary interruption of electric, gas, water, access, or tv service.
      • All inventory must remain in the property and not to taken to another property
      • Missing items such as tin openers and batteries all will be charged.
      • We do not allow guests to sleep on sofas or bring blow beds. 
  • Property Departure expectations
    • We expect guests to clean property before departing
    • Do not leave washing up
    • Return keys
    • Dispose of all rubbish and empty fridges
  • Vehicle damage
    • Cars are parked at owners’ risk. CCTV is in operation around the farm
  • General  
    • Not big fans of BBQs – they encourage gatherings and noise in our experience. 
    • We allow one BBQ a week per cottage
  • Behavior
    • We ask all guests and residence to refrain from bad language across & around the pools.
    • Also, in public areas such as the bar & restaurant. 
    • We want people to have a good enjoyable time without spoiling it for others
    • Banned – ban applies for life
  • Do not come back… Never to be seen at Docklow again
    • 1 person in a party falls foul of the following, everyone goes:
      • Poor behavior including noise after hours etc.
      • Money – not pay bills or trying to catch us out. Dishonesty. 
      • Poor relations – Moaning, Negative Social Media comments, causing trouble, high maintenance 
      • Cottage damage or excessive cleaning – tackle or bait in cottage. Smoking in cottage.
      • Poor fishing standards – barbed hooks, fish mistreatment, no landing net, leaving rods unattended etc.
      • Litter
  • Towels & Bathmats
    • We do not supply towels or bathmats.
      • Bathmats are considered a risk
    • We do not hire or lend towels (change for 2022)
      • Guests who come without towels need to visit local town to purchase.
    • Towels are supplied in the bed and breakfast only.

 

Cancellations:

All cancellations must be notified in writing. If you cancel your holiday more than 2 months before it is due to start, then your deposit & monies paid will be forfeit. If you cancel less than 2 months before the holiday, then the full balance remains due and is not refundable.

 

  • General
    • The customer,  should raise any concerns or problems immediately to Docklow Pools.
    • Delayed communication may result in us being unable to help.
  • 7 Day cancellation notice
    •   has a 7-day cancellation period from the date of the first payment received should they change their mind. 
    • Monies will be returned in full if cancelled within 7 days of payment.
    • After the 7-day cooling off period then no monies can be refunded.
  • Please do not book a holiday unless you are 100% sure you can attend
    • Customers should ensure dates requested work.
    • Customers should always consider their wellbeing and their parties health before entering a financial contract like booking a holiday. 
    • If a holiday is cancelled because of known ill health, and this leaves Docklow Pools out of pocket, that cannot be fair.
  • Docklow Pools recommends all guests to take travel insurance
  • The customer must take responsibility when booking a holiday in a Pandemic.
  • All customers need to consider the worst-case scenario for a cancellation – death, injury, pandemic, illness, finances, and health.
  • Docklow Pools suggests strongly that customers consider their financial impact of cancelling a holiday through no fault of Docklow Pools, where no refund will take place.
  • Holidays cancelled less than two months before arrival will still be charged full rate if the holiday is not sold.
  • Docklow Pools recommends that all guests advise us immediately if they cannot attend so we can assist and are fully aware of how it effects both yourself and Docklow Pools
    • We want to help if we can
  • Should one member of a group cancel their share – the booking is still expected in full.
    • Holidays are sold per cottage not per person. 
  • All Payments are non-refundable in all circumstances after the 7-day cooling off period. However:
    • Docklow Pools will always try and help rebook a holiday if ample time is given so both guests and Docklow Pools do not lose out. There is no guarantee this will happen.
    • If a holiday is moved to a later date because of exceptional circumstance, the new date must be before 1stApril the following year. 1st April is cutoff date (subject to availability)
    • This is subject to an admin/arrangement charge of £50
  • There are no “provisional bookings” – it is either booked and a deposit is paid to secure or it is not booked.
  • Should a member of  the named party be unable to attend the full financial commitment made by   will still be expected.
  • We reserve the right to enter our property at any time to undertake essential maintenance or for inspection purposes.

 

Cancellation Information - because of a lock down & or COVID 19

  • National Lock down
    • We will again support all customers like we did in spring/summer 2020.
    • We will offer the choice to refund or move the monies to a later date
  • Local Lock down
    • Docklow Pools locking down. 
      • We will contact you immediately.
      • Monies will be offered to be refunded or moved to a later date
    • Your local area locking down.
      • Ultimately, we will try and help and move genuine arrangements to a later date
      • Monies will not be refunded.
      • If Docklow is open and your area is not 
  • General
    • The customer,   should raise any concerns or problems immediately to Docklow Pools.
    • Delayed communication may result in us being unable to help.
    • All customers need to consider the worst-case scenario for a cancellation – death, injury, pandemic, illness, finances, and health.
    • All customers have a 7 Day cancellation notice should you change your mind
  • The customer must take responsibility when booking a holiday in a Pandemic.
    • There is a chance the holiday may be cancelled through no fault of Docklow Pools
    • COVID 19 has been known to the UK since February 2020, so this is not something new. 
    • Customers must make their own decisions if they should attend.
  • Catching COVID19 or showing symptoms
    • If a customer has COVID-19 – then we will support them.
    • No monies will be lost if you are unable to attend at late notice.
    • We will reschedule to a time you are able to attend.
    • If you are showing symptoms, you should not travel. 

 

Holiday Payment

  • We work to two transactions (maximum) to pay a bill 
    • A Deposit & then a balance payment
    • You’re welcome to pay in one hit
    • No multiple payments
  • Online Banking
    • We would be very grateful if you can pay this method, please. 
      • We do not expect people to go to the bank. Merely use home internet banking.
    • Ensure you have the new bank account number (not the old)
    • Worth dropping us an email so we can keep an eye out for it.
    • Ensure you always put the ref on the transaction
      • Sort Code 20-39-64
      • Account Number 23042561
  • Traditional Cheques
    • Payable to “Docklow Pools Ltd”
  • Debit cards
    • Office hours apply
  • Credit Cards - We do reluctantly take them, but they are crazy expensive
  • All holidays are to be paid in full two months before arrival date – date shown on 1st page of this document.
    • Late payments apply – see late payments.
  • The responsibility to pay on time is with the customer. 
  • The two-month rule supersedes the 31st of January arrangement. 
    • So, if you are arriving in January, February or March be aware of this request. 
  • There is no “Pay on the day” arrangement.
  • A deposit is expected minimum of £100 per property per week within seven days of the booking being made.
  • Deposits for roll over bookings are requested in November for a final date of deposit payment 31st January
  • There are no deals. It is the price as shown – all payments are banked.
  • Prefer two transactions maximum. 
    • a deposit and a balance payment. 
    • Please avoid more than 2 payments – we are not set up for more than 2.
  • All payments are subject to VAT which is included in the price. 
  • This applies to everything Docklow Pools sells – Holidays, fishing, restaurant etc.
  • If the customer is worried that they cannot attend, for whatever reason, please always keep Docklow Pools involved so we can plan and work together. Do not delay telling us. 
  • Every payment is confirmed so if nothing is received do let us know.

Late Payments

  • Late payments:
    • are subject to a fee to cover administration chasing outstanding balance.
    • are bad news to Docklow Pools. It puts us in an uncomfortable situation and in the most cases are totally avoidable.
  • Holidays to be paid in full at least 2 months before arrival.        
    • If payment is late and not been advised to Docklow then the charge is £50 per phone per property per week.
  • New Holiday bookings
    • Deposit required within 7 days of booking. 
      • If nothing forth coming holiday will be removed. 
      • There will be no acknowledgement of cancellation. 
  • Rolled over requests from previous year
    • Written to remind by Docklow Pools in November – deposit last date is 31st December 2021
    • If nothing received the holiday again will be cancelled
  • Courtesy
    • If the holiday is not required, do the right thing, and tell us. 

Fishing payments

  • Suggest paid in advance
  • If purchased upon arrival, see welcome team not with the tackle shop
  • Everyone pays for fishing – 
    • there is no free fishing.
  • Holidays
    • Weekly holiday customers Paid Separately – as it works out cheaper
    • Short breaks – 
      • includes single rod fishing. 
      • Does not include the Major Bill Lake or double rods
  • Please pay all fishing before arriving unless you intend:
    • fishing matches, joining the membership or want to buy day tickets 
  • The Major Bill
    • The Major Bill Lake is only available to prepaid weekly ticket only. 
    • Its only reserved when payment made
    • Change for 2022 – 
      • The Major Bill fishing cost continues to be £50 for the week. 
      • That covers the Major Bill only. 
      • Change for 2022 - It doesn’t include other fishing and lakes
      • Guests looking for one afternoon or day will need to purchase a £50 permit
        • There is no longer any ad hoc arrangement.
      • Guests looking to fish other lakes and Major Bill will need to purchase two tickets.
    • Example – 
      • If an angler wants all lakes to do whatever they like whenever they like, then the angler will need a single rod ticket (£30) + Major Bill Ticket (£50), so total £80 for week
  • Fishing continues to be if paid before arrival with either deposit or balance payment:
    • Prepaid fishing:
      • £30 for a weekly single rod permit
      • £40 for a weekly double rod permit (Non-Major Bill)
      • £50 for a weekly Major Bill Ticket (covers Major Bill only with 2 rods)
    • Day tickets are available from tackle shop and cover day ticket pools only. 
  • What ticket shall I buy?
    • If you – DON’T fish open matches, then get a weekly ticket (you can still fish the residents match)
    • If you – ONLY fish matches just pay match fees 
    • If you – want to do a bit of both, pay the daily entry of the match you want to fish then get a day ticket from the shop on the day you wish to pleasure fish

 

Confirmation of transactions

 

  • All payments are confirmed in writing. 
    • Email preferred because of post issues.
    • If you do not receive a confirmation of payment within 7 days of paying do get in touch.
  • Docklow Pools is subject to the Royal Mail reliability if address and post code is correct. 
    • Our postage cost is nearly £3,000 per annum, so for you not to receive anything is costly and frustrating for us too. Prefer an email as it is easy to show when it has been sent.

 

Holidays Transferred from a previous date

 

  • Terms & Conditions
    • Holidays moved from 2020 lock down period between 27th March  & July 3rd 2020
      • If paid in full - will have the same terms and conditions as 2020
      • If a deposit only paid or a balance remains – the latest T&Cs apply
    • Holidays moved from 2021 into 2022 – the latest T&CS apply
  • Prices
    • If a holiday is moved from one year to another, the tariff for the new holiday date applies which may mean a difference in cost.
      • The monies may have moved to another date, but the tariff has not.
  • Credit Notes
    • Any credit notes issued by Docklow Pools, need to be explained how the customer would like them spent. 

 

               


Fishing Information

Matches

  • Many of our guests come to “pleasure” fish and we`ll never really move away from that.
  • We are not a big match venue but have one match a day to appease match and non-match anglers. 
  • For non-match anglers, this means more space on the remaining lakes.
  • All matches are organized by shop - Docklow Tackle – if you want to fish a match call the shop to book in, in advance. 
  • Any used for a match will be rested for the rest of the day after the match has been finished.
  • All matches booked in advance these days. Telephone 01568760 544 mornings only

From April to Mid-October, they are:

  1. Saturday – OPEN match – Likely Match & Jack
  2. Sunday – OPEN match – Likely Match & Jack
  3. Monday – Residents only Knock Up To be confirmed
  4. Tuesday – Always Match Lake for residents 
  5. Wednesday – OPEN match to be confirmed
  6. Thursday – OPEN match. Always Farmer Jack

 

Please note - There are no Private Knock Ups (Finished in 2016)

Membership Scheme

 

A Membership scheme is recommended if you are a regular visitor. 

  • There is a concession for over 65’s & adding partners
  • If you are coming for more than one week it makes sense to become a member
  • Membership does not include the Major Bill Lake.
  • Membership is dealt with by the shop – do not pay in advance for membership
  • Please do not pay for your membership until you are here. We can’t take it over the phone or via bacs

 

General Rules – All Lakes

 

  • Thieves will be prosecuted – all fish must be returned to the lake they were caught immediately
  • Regardless of Nationality all anglers are expected to read the rules BEFORE fishing. 
  • Responsibility of all anglers to abide by the rules
  • No night fishing (Except Major Bill)– All anglers to pack up an hour before dark
  • Litter louts will be banned. Please leave facility clean and tidy. Dust bins behind tackle shop
  • Keep Docklow quiet and peaceful – 
    • no shouting or swearing across the lake. 
    • Radios on low better still off.
  • Cars must always be left on the car park. 
    • No cars to be taken around the lakes

 


 

Fishing Rules Specifics - Call 01568760544 for clarity

 

Rules are written by Simon Bozward. Questions call him on 01568760544

 

All lakes

  • Baits
    • Fishery Feed pellets only
    • You can use your own hook pellet.
    • No cat meat, Ground Bait (includes method mix), Nuts or Paste
    • No Ground bait or Method Mix on the lakes. 
      • (Can use a method feeder but not load it with groundbait)
  • General
    • No keep Nets (apart from matches)
    • Barbless hooks only
    • No elasticated feeders or fixed rigs
    • Surface fishing with a pole or “zig rig” only
  • All anglers must have a landing net (land all fish 4” with it) and an applicable EA License
  • No fishing multiple pegs at the same time.

 


Major Bill Rules – 

 

  • Call 01568760544 Tackle shop for clarity
  • £50 ticket covers Major Bill only (change for 2022)
    • Anglers wishing to fish other lakes need to buy another ticket – either weekly or daily
    • Even if only want to fish the Major Bill for a day the fee is £50 ticket.
    • £50 covers one angler from Saturday lunchtime to the following Saturday morning.
  • Private lake for Major Bill members & residents who have bought a weekly ticket only. 
    • 7-acre Lake. 16 Pegs available – 
    • Residents must pay their £50 before arrival to guarantee a peg
  • No match tackle i.e., poles, match rods etc. Or air guns


  • Barbless hooks only
  • No Nuts 
  • No fixed rigs. 
  • No use of sacks or nets to retain fish
  • No leaving during darkness


  • Fluro-carbon, mono or coated hook lengths only
  • Bivvies’ should be attended. No reserving pegs. If moving to fish other lakes, all equipment should be removed from the peg
  • No live baiting or removal of any fish. 
  • Any Pellet allowed on the Major Bill.
  • Minimum 42” landing net without exception because of the size of the fish
  • Unhooking mats – Must be large enough to deal with big Catfish, and preferably of the poly ball variety.
  • Maximum of 3 rods total. 

 

Tackle Shop Tel: 01568760544.

 

  • Be aware of Seasonal opening. 
    • In season Opening times from 8am daily. 
    • Winter opening times vary but open every weekend
  • Shop organises all Matches and Opens.
    • Can call ahead and book on to be sure 
  • Fresh bait is available every day. 
  • As the shop supplies, other local waters there maybe items stocked that cannot be used at Docklow. 
  • Please be aware this is a separate business to Docklow Pools run by Simon Bozward

 

River stretches

 

  • Non-day ticket or matches – River members or weekly permit residents only.
  • Please call shop to book in, so we can work in harmony with the local farmers.
  • Need to book in at least a day before
    • There are padlocks on some stretches – gain code from shop
  • No litter or leaving gates open or inconsiderate parking
  • Directions & parking pass given out at arrival. Deliberately kept private.
  • Suitable for abled bodied individuals. 


  • Wye is at Rotherwas Chapel (HR2 6LD) & Lulham (HR2 9JN)
  • Lugg is at Bodenham (HR1 3JZ)
  • Broadwas Teme is WR6 5NE

 

Important information to manage expectations:

  • Rivers are not on site at Docklow. 
    • They are privately owned stretches which are 20+ minutes away. 
  • Docklow river stretches are unsuitable for anyone who does not want to walk far.
  • Some River stretches have limited pegs.
  • River stretches have some easy access pegs, and some difficult access pegs. 
    • There are no dug out pegs or concrete platforms. 
  • The River Wye @ Rotherwas 
    • stretch has a ten-minute walk from car park to the nearest peg. 
    • Essential to park in the Chapel car park only
  • The River Lugg is a chest wading style of fishing. 
    • River is beautiful and productive.
    • Pegs can be limited in access. 
    • Suggest joining the river by the bridge and wading down.
  • The River Wye @ Lulham
    • Cars can park close to river, but you’ll need to drive across a farmers potato field. May have ruts and potholes
    • Two easy access pegs. And some very productive pegs but can be difficult to access.
  • The Teme @ Broadwas
    • Park in our private field. 
    • Reasonably easy access down to river via steps and handrail.
  • Rivers can be dangerous - angler’s fish at their own risk. 
  • The river stretches are an add on to the lakes. 
  • We believe the river stretches to be fabulous and highly enjoyable. 
    • But if you are looking for perfection this might not be for you

 

 


Pets - New 2020 rules involve payment of dogs, and breeds allowed

 

  • The £30 weekly dog fee is now included in to the weekly & short break price (Change 2019)
    • An annual £100 dog owner ticket is available for regular visitors – max 2 dogs
  • Specific properties which we allow dogs into are:
    • Foxglove, Bluebell, Bramble, Honeysuckle, Severn & Teme
  • What we don’t allow:
    • Docklow Pools does not allow “yappy” animals – 
      • dogs that bark or yap consistently which would disturb another guest. 
      • Please do not bring a yappy dog.
    • We regret that the following breeds are no longer allowed at Docklow Pools:
    • Owners unsure please check before attending
    • Docklow Pools reserve the right to suspend or cancel a holiday if one of these breeds attends.
  • What we do allow:
    • Dogs must be kept on a lead always – no exceptions. Please think of others on holiday.
    • Friendly quiet dogs can enter the bar & coffee shop but not the restaurant. 
    • Pet properties are for dogs only – no other animals or birds allowed 
  • Accommodation
    • Pets should not go into the bedrooms. 
    • Keep animals clear of the beds please
  • Discontinued
    • Mistletoe, Primrose, Clover & Snowdrop have been discontinued. 
    • Replaced with two new Premier options which are “Foxglove & Bluebell”

 

 

Bed & Breakfast customers

  • Breakfast from 8am every morning – Give to 8.15am ish to get organized.
  • Every morning until midday 
    • Except Sunday morning which is 8am to 9am
  • Complimentary breakfast includes these arrangements only: 


    • Full English or Small English or, sandwich, beans on toast


    • Toast
    • Tea & coffee


  • Variances of breakfast not included in bed & breakfast price and will be charged. 
    • E.g., Eggs benedict. Pancakes. 
  • Breakfasts can’t be transferred to another person or meal option

 

Fisherman’s Arms - Restaurant & Bar

 

  • April to October
    • In season, the Fisherman’s Arms is open daily:
      • Mornings, every lunch time, and evening 
      • Seven Days a week
      • Food is available until 9pm. 
      • Drinks until 11pm
  • We are: 
    • A quality pub serving homemade food. 
      • Menus can be found on our website before your visit
  • We are not a fast-food business.
  • Five-star Hygiene rating 
  • We have a great reputation shared with locals and residents. 
  • We will never turn you away, but be prepared to wait if you do not book a table
  • Sunday is a fantastic all-day carvery
  • WIFI is available free of charge in the bar & restaurant area. 
    • There is no other WIFI on site
  • Out of season opening Restaurant openings:
    • Thursday, Friday & Saturday evenings, and Sunday lunch time unless otherwise advised
  • Please make team aware of any food allergies if necessary 

 

What do you need to bring?

 

  • NRA fishing license 
    • is a sensible thing to start with, as occasionally water bailiffs do walk our waters. 
    • Docklow does have our bailiff checking hooks and baits etc. 
  • Towels
  • Padlocks – applies to B&B, Sheep Pen, Dairy, Treetops, Stable & Dovecote cottages 




We do not supply:


 


  • Hand, bath & tea towels.
  • We do not supply towels or bathmats (considered a slip hazard)
  • Torches – it can be dark walking to cottages, so recommend bringing a torch


 

What we supply & the cost to replace

BreakagesMissing Items, or damage - priced accordingly




  • Bed linen - £50 min
  • Bed – Individually Priced.
  • Bottle Opener - £10
  • Cereal Bowl - £5
  • Cheese Grater - £15
  • Chopping board – £20
  • Drinking glasses - £5
  • Egg Cups - £3
  • Frying Pan - £30
  • Lost Keys – see Lost keys
  • Mattresses - £150
  • Microwave -Individually Priced
  • Mugs/Cups - £10
  • Plates £15
  • Saucepan £20
  • Smoke alarms - £100
  • Spatula £10
  • Spoons, Knives and Forks - £5
  • Tin Opener £15
  • Towels (B&B customers) - £20
  • Washing Up bowl £10
  • Wine Glasses £10
  • Work surfaces – Individually Priced.


 

 

Tackle sheds and Lock Ups

 

  • All properties have a tackle shed (including the farmhouse bed & breakfast)
  • No tackle and bait to enter any cottages, lodges, apartments, or rooms. Lock ups are provided for a reason. 
  • There are no bait fridges in the lock up, yet fresh bait is sold in the shop daily in the summer.
  • Guests supply their own pad locks. A list of padlock properties below
  • Property left in a lock is left at the customers risk – including damage caused by vermin

 

Gas & Electric

 

  • Gas
    • Non-Chargeable – 1st April to 30th September 
    • Chargeable – 1st October to 31st March
  • Electric
    • Non-Chargeable – 1st April to 30th September 
    • Chargeable
      • Where no coin meter– 1st October to 31st March
      • Where there is a coin meter electric is charged all year around
  • Car charging or other electric vehicles
    • Free electric covers cottages usage only
      • Does Not include charging Electric Cars or vehicles
      • Talk to us first in that instance and we can charge accordingly.
  • Electric 
    • £1-coin meters cottages are shown under “Key Property Information” 

 

New for 2020 - Recycling & Waste disposal

 

  • This is very important to us. We now recycle glass, food, paper & plastic
  • Plastic, tin, glass, and paper is to be separated by the customer. That includes fishing litter
  • The old system of one bag for everything has now finished
  • Food needs to be placed in the biodegradable bags provided.
  • Dog poo is to be disposed in to the red “Dog poo” bins within a sealed bag.
  • We cannot dispose of old fishing equipment or BBQs or anything unrelated to Docklow Pools 
    • customers will need to take those items home or take to the local tip in Leominster. 
    • If you leave it here, we will charge you for disposal

 

Risk Assessments

 

  • Any guests stay at Docklow Pools at their own risk
  • Falls & Trips
    • Wet or damp surfaces including fishing banks are your own risk
  • The Fisherman’s Arms
    • It can be dark when leaving at night. 
    • Customer’s responsibility is lighting is not adequate for their needs.
    • There are stone steps at the front of the building, and an alternative exit is available without steps at the rear
  • Cottages can have slippery floors
    • We do not provide bathmats as they are a slip hazard
    • Shower trays are standard – customers need to be aware
  • River stretches – visit at your own risk. 

 

Arrival & Departure - (Change for 2020)

 

In Season (April to October) Saturday arrivals:

  • Official arrival time is Midday to 4pm
    • Please do not check in until at least midday 
    • This allows guests time to check out properly.
  • All guests are welcome to come early on the day of arrival, fish or relax in the bar & restaurant. 
    • A member of our team will be more than happy to make you a tea and coffee whilst you are waiting in our coffee shop 
  • Our housekeeping/cleaning team start at 8am with the intention of completing the task by 2 pm. 
  • We aim to have your holiday started as soon as possible so as a guide looking at between midday and 2pm.
  • Please do not take the key without a staff member in coffee shop agreeing first.
    • A key in the door is for the senior housekeeper to know the cleaner has finished and the property then needs checking before you get the key.

 

Late arrivals, Sunday & Bank Holiday Monday arrivals 

  • We do not have an arrangement to consider Sunday or Bank holiday Monday arrivals
    • We can work to the next available working day as the earliest alternative
  • Arriving after 4pm are difficult for us. 
    • Option to leave key with bar team in opening hours is available
    • If you are going to be late (after 4pm) kindly let us know and we will decide to save you rushing. 

 

Mid-week arrivals:

  • We will arrange with you to collect the key and necessary information. 
  • Office is open 9am to 3pm Monday to Friday.

 

Out of season 

  • Arrivals will be confirmed together when booking is made

 

Departures

  • Time
    • Departure by 10am 
  • Expectations/Must do’s:
    • Dispose of any rubbish, clean up and leave property in a fine condition.
    • Return the property back in the same condition as you received it. Standard cleanliness & courtesy.
      • Extra cleaning will be charged this year.
    • No washing up to be left
    • Bins emptied – dustbin compound behind shop.
  • General
    • Report and pay for any damages.
    • Key in the post box outside the office – lift the lid. 
      • It is the post box nearest the door.

Quick Questions other than fishing….

 

  • Dogs – can I take my dog in the pub? Yes, in the pub, no to the restaurant.
  • Fridges – Does the fridge have a freezer? No, because cottages are not used every day, freezers, even fridges with freezer compartments can unreliable
  • Do you have Sky tv? – No sorry. It is a cost issue, but Docklow & Fisherman’s arms bar is about quiet times.
  • Shop – Do you have an onsite shop? How far away is the local town? – there is no food shop on site. Leominster is 4 miles away and has 3 supermarkets amongst lots of independent shops. Coffee shop sells drinks to take away
  • WIFI – Is there WIF in the properties? - Bar offers free WIFI, so farmhouse residents have WIFI
  • Dishwashers - Not in all properties - Only found in – Waters Edge, Waters Side & Streamside
  • Washing Machines - Only found in – Mr Crabtree’s & Wind in the Willows cottages

 

 

Key Property Information

Traditional Properties 

  • One Bedroom Cottages


    • Willow, Mill cottages – 
      • Our smallest, oldest, and cheapest properties. 
      • All have Baths. No showers. 
      • Heating through gas fire. 
      • Hot water on old style emersion.  
      • £1-coin meter. Lock up by key provided. (Appletree bring a padlock)

    • Cosy cottage – 
      • as with Mill, Cosy is very similar, but it has a shower as apposed a bath.


  • One Bedroom Apartments
    • Swan Drift & Mallards Nest– 
      • Ground floor. 1 bedroom. 
      • £1-coin meter. Shower
    • Heron Heights & Pheasant Roost – 
      • 1st Floor. 1 bedroom. 
      • £1-coin meter. Shower
  • Two Bedroom Cottages
    • Swallows Nest – 
      • £1-coin meter. 
      • Panel heating. Not central heated.
    • Kingfisher cottage – 
      • A small 2 bedroom cottage. Traditional style.
      • £1-coin meter.  
      • Bath. 
      • Two bedrooms (1x double + 1x single)
  • Two Bedroom Bungalows
    • Foalyard Bungalow – 
      • Shower. Two bedrooms. 
      • 2x double Max 2 gents. 1 x bathroom. £1 coin meter
      • Steps at the rear
    • Jim’s Retreat bungalow – 
      • Two bedrooms. 2 x double. 
      • Max 2 gents. 1 x bathroom
    • Gable End bungalow – 
      • Two bedrooms. 2 x double. Max 2 gents. 
      • 1 x bathroom. £1 coin meter
  • Two Bedroom apartments
    • Treetop’s 1st floor apartment – 
      • Two bedrooms. 1x bathroom + 1x En suite. 
      • £1 coin meter
  • Three Bedroom Cottage
    • Dovecote cottage – 
      • Bring Padlock for store
      • Small kitchen.
    • Stable Cottage – 
      • New for 2022. Previously Stable & Appletree. 
      • Padlock required. £1 meter
      • 3 bedrooms and 2 bathrooms
  • Three Bedroom bungalow
    • Pigsty’s bungalow – 
      • Shower. £1-coin meter
      • Whilst it’s a bungalow style there are steps leading to front and back door
    • Valley View – 
      • Shower. £1-coin meter. 
      • Couples only or Gents who are known to Docklow

Premier Properties

  • One Bedroom Cottages
  • Mr. Crabtree’s cottage & Wind in the Willows cottage – 
    1. 1 king size bedrooms. En-suite.
  • One Bedroom Log Cabins
  • Waters Side, Streamside & Waters Edge – 
    1. 1 king size bedrooms. En-suite. Private fishing peg.
  • Anglers Rest, Arrow & Whistle Stop - 1 king size bedrooms. En-suite
  • Dippers Bridge – 
    1. Shower/Bath. 1 king size bedrooms. 
    2. £1 coin meter
  • One Bedroom bungalow
  • Hillside – 
    1. Bath/Shower
  • Two Bedroom Log Cabins
    • Lily Pond – 
      • 2 king size bedrooms. Both en suite. 
      • Private fishing peg.
    • Wye Lodge – 
      • 2 king size bedrooms. Both en suite.
    • Bullrush & Steppingstone lodge – 
      • 2 bedrooms. Two bathrooms (1x en suite)
    • Brookside – 
      • 2 bedrooms (1x 4 poster bed). One bathroom (1x en suite)
  • Two Bedroom Cottages
    • Poolside – 
      • Shower -New style for 2022. 
      • Bring Padlock for store
  • Two Bedroom Apartments
    • Gone Fishing apartment – 
      • 2 bedrooms en-suite. 
  • Two Bedroom Bungalow
    • Juniper Cottage – 
      • Two bedroom. One bathroom
      • £1 coin meter

Bed & Breakfast 

    • Farmhouse Rooms
  • Room 1 & 2 – Shower. Twin room. Bring Padlock for store
  • Room 3 & 4 – Shower. Three single beds. Bring Padlock for store
  • Room 5 - Shower. Three single beds. Room above bar. Bring Padlock for store
    • Disabled Lodges
  • Dairy lodge & Sheep Pen Lodge - Shower. Twin room. Bring Padlock for store. £1-coin meter

Pet Friendly Properties

    • Premier Log Cabins
      • Teme lodge – 1 x King size bed. Shower. Carpet. 
      • Severn Lodge - 1 x King size bed. Shower. Wooden floor
    • Premier lodges
      • Bluebell - 1 x King size bed. Shower. New for 2022
      • Foxglove - 1 x King size bed. Shower. New for 2022
    • Two Bedroom Bungalows
      • Honeysuckle Bungalow – 1x double + 1 x twin – Max 2 gents. £1-coin meter
      • Bramble Bungalow – 2 bedrooms. Couples only.

Fishermen Lodges

    • Ash, Beech, Elm, Holly, Oak & Sycamore – 
      • Shower. Twin beds. Self-catering open plan lodges

How to get here (Ignore your Sat Nav when you ½ mile away.)

Just a quick note if you have never visited Docklow before. Our Post Code for a Sat is HR6 0RU, but on some GPS system it takes you to a local farm. 

We are between Leominster & Bromyard on the A44. Look for anything fishing related:


Docklow Pools. West End Farm. Fisherman’s Arms. Docklow Tackle


COVID 19 – Important to note

In 2020 & 2021 we worked to specific measures as below to combat the spread of COVID 19

2022 we expect to be working to similar if not all measures. They worked well and kept us safe whilst having fun and enjoyable holidays.

We will publish specific actions about your holiday before you arrive. As a framework these are some of the expectations we may have to manage and work to.

  • Arrivals/Checking in/Meet and greeting.
    • Keys will be left in the door of your property from 3pm in summer. Earlier in winter.
  • The Fisherman’s Arms
    • Our plan is to do food and drink – day times and evenings.
    • Table Service - All drinks and Food will be table served.
  • Before you come - Signs of virus
    • Anyone showing symptoms before your holiday – you should not travel and jeopardise yourself or others. 
    • Do not worry about your holiday. Contact us before arrival. We will sort it out together. 
    • Docklow Pools have the right to refuse entry should any show symptoms of coronavirus before arriving.
    • Customers must not travel is they show any symptoms.
  • Washing hands
    • My staff are instructed to wash their hands at least once every 15 minutes. 
    • All customers to wash their hands regularly.
  • We have a risk assessment in place and a plan of action. 
  • Customer Behaviour
    • Anyone acting irresponsibly and neglecting the rules deliberately will be asked to leave. 
    • If you cannot work to the Docklow Pools rules of COVID then please do not come. Helps us both
  • Social Distancing
    • We must observe strict social distancing – that is 2 meters apart from one another.
    • In places it is talked of one meter plus – but overall, everyone must be sensible and keep their distance
    • The shop, pub (if open) office, and public area we ask for 1+ meter as much as possible.
  • Masks & Sanitizer
    • Bring your own mask and sanitiser

Docklow Pools Map

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